My cases are okay and I enjoy going to them most of the time. I do not like my schedule at all and don't feel the Coordinator understands what I am interested in. Have you worked in home care with any agency other than AHHC? Describe your relationship with your Staffing Coordinator Julie. The surveys are voluntary and takes as little as 5 to 10 … Compare family caregiver … We ask that you complete the questions … Was the staff courteous? The times I've talked with Nursing Supervisor BEVERLY she has not been able to help me and/or has not seemed friendly. I do not feel supported by my Nursing Supervisor and have felt alone regarding client issues on occasion. 605 0 obj <>stream 2. It is our goal to get feedback twice a year, as part of our goal to be the #1 choice for recipients and caregivers … endstream endobj 573 0 obj <>stream h�bbd```b``6��7@$�*��"Y6���`5��j܁$Ӎ�@�ќ$�a�"&�D�7���L�L'�f20 ������ 4�U How would you rate the investigative diagnosis process that you underwent? * 2. First and Last Name: Question Title. The times I've talked with Director of Clinical Services JAN she's been friendly & helpful. I don't like talking to them, I feel they're rude to me at times. Caregivers Satisfaction Survey - 2016 This brief survey is to help us evaluate our relationships with our caregivers. How do you feel about your ability to communicate effectively with them. Many times, this can be prevented by asking more thorough questions in the interview. I understand the primary reimbursement source is IL Medicaid but still wish AHHC could afford a higher pay scale. The times I've talked with Director of Clinical Services JAN she has not been able to help me and/or has not seemed friendly. endstream endobj 574 0 obj <>stream I am satisfied with my current pay scale and differentials. A 2-question survey designed to take less than 10 seconds to complete on a mobile device or laptop, and to be deployed as frequently as twice weekly or at a useful interval for your organization. I am fine working with them and do not have any issues. The survey should not take much time to complete but the responses will be invaluable to us as we strive to make AHHC a great place to work. I do not like working with her and so I avoid calling the office. Get feedback through client/caregiver surveys, reduce caregiver turnover, earn awards, boost referrals, and grow your home care agency. B"$N CA�Ϳ=(*��I�f��q?��@5s�1F�����E�)� �o���'a�4��qK7��W#�!�0�bh ��֝[��P����-��� It is okay, but it's probably not what I want to do long term. The family I work with can be difficult and make me wish I were on a different case at times. Your feedback is sincerely appreciated and it is confidential so please feel free to give … I know they're on the phone a lot so I frequently email instead of calling in and don't have a problem with communication. 0 ��A�9��4��:4��WtQ�*E8��ɪ��a�iI≡}�%q�ؖ��H�Fo�q+9~_�Y������ 568 0 obj <> endobj 9 Assistance with cost/billing Helping you when you have a question about cost and billing ... Home care client satisfaction survey reference GLOBAL SATISFACTION QUALITY OF LIFE DOMAIN QUALITY OF CARE DOMAIN. This will help us to be sure that your child is … Were the course’s title and description easy to comprehend? AHHC uses email and the new ClearCare texting as a quick & easy means to communicate with our team members. Such state of dissatisfaction despite the importance of the caregivers’ role could be explained in part by the lack of a validated stroke-specific caregiver satisfaction … Personal Family Caregiver Survey 1 Washington State’s Personal Family Caregiver Survey This Survey is for unpaid family caregivers and is used in conjunction with one-on-one consultation with a caregiver … endstream endobj 569 0 obj <>>>/Filter/Standard/Length 128/O( 8��4�v2.N%�\)�N���"��/�����)/P -1084/R 4/StmF/StdCF/StrF/StdCF/U(�.u���=�E�9^+\\ )/V 4>> endobj 570 0 obj <>/Metadata 44 0 R/PageLabels 565 0 R/Pages 566 0 R/StructTreeRoot 90 0 R/Type/Catalog>> endobj 571 0 obj <>/MediaBox[0 0 612 792]/Parent 566 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 572 0 obj <>stream ... has released the results of the Littler Employer Pulse Survey Report. %%EOF Nonetheless, following are a few basic tips to create your patient satisfaction survey. Set reasonable deadlines for returning the survey. I love it, I think AHHC is a great agency. 4. If you've had occasion to talk with any other members of the Administrative Team OTHER THAN YOUR PRIMARY CONTACTS how have those interaction been. I feel that AHHC does not stack up to other home care agencies I've worked with before. I like my schedule and know the Coordinator does everything she can to meet my needs. My caregiver is knowledgeable about my (or my loved one’s) condition. Don’t ignore the impact office employees have on client satisfaction and caregiver recruitment and retention. caregiver specific and have been used with broader non-caregiving populations are referenced as “[not caregiver specific]”. Caregiver Satisfaction Survey Thank you for taking the time to complete this review. (mark all that apply). Feedback and comments are thoroughly reviewed so that we may work on any areas in need of improvement. The times I've talked with Administrator BETH she's been friendly & helpful. �_-�-��@"˛�C���83U�U May 2, 2019 Department of Elder Affairs to Recognize Cape Coral Law Enforcement Efforts to Support Families Affected by Dementia … The times I've talked with Payroll Manager MEGAN she has not been able to help me and/or has not seemed friendly. It is recommended that this survey be deployed approximately a week after the first survey … This is the phase where learners are informed about their training goals, and are getting prepared to take the course . * 1. … I feel support from my Nursing Supervisor and know that I have an advocate for any clinical issues I face in my day to day work. The times I've talked with HR Manager NATHAN he's been friendly & helpful. Yes, I have worked with other home care provider(s) before. She seems like she's always in a rush to get me off the phone. Nursing Supervisors are on in & out of the office quite a bit with the visits they make to client's homes. Many agencies provide clients with surveys after visits or assignments, and ask questions … 8. profile; and satisfaction with informal or formal care received. 7. The times I've talked with Staffing Coordinator JULIE she has not been able to help me and/or has not seemed friendly. Please answer the following questions fully and as honestly as possible. Your feedback is sincerely appreciated and it is confidential so please feel free to give honest, candid answers. (mark all that apply). I am fine working with her and do not have any issues. Get monthly client/caregiver satisfaction reports and detailed feedback, reduce caregiver … One important change to the 2nd Edition is the inclusion of measures and questions … Caregiver Self-Assessment N Questionnaire Distributed by. (mark all that apply). It is important that your survey includes questions that are focused on the common areas of patient satisfaction. I feel like it is a struggle to reach my Staffing Coordinator. Yes No 2. Similarly, measures that have been used with care recipients or measures that have a care recipient version are noted. endstream endobj startxref Question Title. I wish my schedule was different - that I could get more hours. I like getting frequent short single topic emails from AHHC instead of lengthy memos and newsletters with multiple topics to cover all at once. Staffing Coordinators are on the phone pretty much non-stop all day long with team members and families. Focus on common areas of patient satisfaction. The CAHPS® Hospice Survey is a national survey of family members or friends who cared for a patient who died while under hospice care. In turn, the questionnaire can help healthcare … Were training goals and objectivesclearly stated before you started the course? I like my cases and feel confident in my ability to care for my clients. Your feedback is appreciated! Overall, how satisfied or dissatisfied are you with the application process of RCAW's Caregiver Respite Grant Program? 1. (mark all that apply). I feel AHHC send me too many emails/texts. 583 0 obj <>/Encrypt 569 0 R/Filter/FlateDecode/ID[]/Index[568 38]/Info 567 0 R/Length 93/Prev 782677/Root 570 0 R/Size 606/Type/XRef/W[1 3 1]>>stream Minnesota home care laws require that the Minnesota Department of Health (MDH) survey licensed home care providers at least once every three years. Caregiver Satisfaction Survey We developed the following survey to get feedback about our services from the caregivers we serve. I do not like email/texting as a means of communication, I prefer regular USPS mail & phone calls. Service Characteristics ... Ability to express own ideas and ask questions. Yes No … 7Clear performance expectations How performance expectations are clearly communicated 11Adequacy of equipment/supplies The adequacy of equipment and supplies to do your job 12Sense of … For those of you who have worked or are currently working with other home care agencies, how do you feel AHHC compares to the other agencies in general. (mark all that apply). Lets get this started with what should be a simple question. My caregiver … A post-training survey shouldn’t focus only on the course. It should also include questions about the pre-training phase. I am nervous working on my cases and feel unsure of my clinical abilities at times with all of the client's complex needs. The times I've talked with Nursing Supervisor BEVERLY she's been friendly & helpful. I enjoy working with them and feel we have a good relationship. I am the only team member working with the family. The times I've talked with HR Manager NATHAN he has not been able to help me and/or has not seemed friendly. Temporary licensed home care providers will have an initial full survey … The survey is conducted monthly. I feel the team does not work well together. Caregiver Survey Thank you for taking our survey! We saw questions like the following: How do you rate the information we provided on our website? b) Caregiver questionnaire: ... focus of the survey was on caregivers… (mark all that apply). It is okay, but I sometimes feel I'd be happier somewhere else. The quality of the service provided by caregivers is: z ^ ^KD d/D ^ EK KDD Ed^ My caregiver is reliable (arrives on time, has few or no absences). Works out for you generally many times, this can be difficult and make me I. Please enable my loved one ’ s title and description easy to comprehend out everyone! 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